Delivery Policy

Last updated: 03.07.2026

At Puzzlink, we aim to get your PVC interlocking floor tiles to you as quickly and reliably as we can. Please read the details below. This policy forms part of our Terms and Conditions.

Where we deliver

We currently deliver within the United Kingdom only.

Delivery timescales

Our recycled floor tiles are held in stock and are usually delivered within 3 to 5 working days of payment.

Our virgin PVC tiles are made to order, so lead times vary depending on the colour and quantity, and a minimum order quantity applies. We will confirm the lead time and any minimum order requirement when you place your order, or you can contact us beforehand for a current estimate.

Either way, we will keep you updated on the progress of your order and give you an estimated delivery date.

Delivery charges

Any delivery charge that applies to your order will be shown at checkout before you pay. Free local delivery is available for orders within 20 miles of our Cannock base, and this will be applied automatically at checkout where it qualifies.

Pallet deliveries and access

Orders over 15m² are delivered on a pallet. Pallet deliveries are usually made to the kerbside, so please make sure someone is available to receive and move the tiles, and let us know when you order if your delivery address has restricted access, such as a narrow lane, a red route, or no space for a pallet vehicle. This helps us plan the delivery and avoid failed drops.

Receiving your delivery

Risk in the goods passes to you once they are delivered to the address you gave us, so please check your delivery on arrival. If anything is damaged, missing or not what you ordered, let us know as soon as possible, and within 7 days of delivery for any transit damage, by emailing [email protected] with your order number and photographs. Where you can, please note any visible damage with the driver before signing. This does not affect your legal rights in respect of faulty or misdescribed goods, which are set out in our Refund and Returns Policy.

Your responsibilities

Please provide accurate delivery details when you order, and tell us promptly if anything changes. If a delivery fails because the address details were wrong, or because no one was available to receive a pallet, a redelivery charge may apply.

Changes to this policy

We may update this Delivery Policy from time to time. The current version will always be posted on this page with the date it took effect.

Contact us

If you have any questions about delivery, please contact us at [email protected] or call 01543 386 094.